Shipping Information
HOW LONG DOES THE ORDERING AND SHIPPING PROCESS TAKE?
The order confirmation with the list of purchased products will be sent to the contact email address after the order has been placed.
After receipt of payment, we will process and ship your order within 2-5 working days. The delivery times depend on various factors, such as the type of shipment, the efficiency of the postal service, customs clearance, international shipping, etc. Reason why we can only give you information based on our statistics and previous experience.
Usually shipping to the US (which is where most of our customers are from) takes 7 to 15 working days after the tracking code is provided.
HOW ARE THE PRODUCTS SHIPPED?
After receipt of payment, the order will be packed and made ready for dispatch and the tracking code will be provided within 2-5 working days.
As a courier, we use EMS (USPS), a fully traceable shipment that requires a signature when the product arrives. Each package can be tracked through these websites:
https://www.usps.com (for orders in the US, if the item is already in the US)
http://www.track-trace.com/post (for all packages that are sent to any country and at any time of delivery)
HOW ARE BULK ORDERS SHIPPED?
If the order is too large to fit in an ordinary medium size package, we guarantee that the order will be split into the required number of packages at no additional cost. No matter the size of your order, rest assured that the discretion and packaging are the same as for a small order. In addition, we would like to reiterate that the shipping costs are one-time regardless of the size of the order and the amount of packages sent.
HOW LONG DOES THE SHIPPING PROCESS TAKE?
The estimated delivery time is 5-17 working days, depending on the destination.
5-12 business days to the United States, Canada, Europe, and Asia,
8-17 business days to South Africa
Delivery times depend on various factors such as the efficiency of the postal service, customs clearance, international shipping, etc. For this reason we provide you with schedules based mainly on our statistics and previous experience.
Typically 80-85% of packages sent by airmail arrive within 10 days from the date of shipment and 15-20% arrive within 10-15 business days from the day the package is shipped. The main reasons for a possible delay are the possible customs clearance of the goods in the country of dispatch and in the country of destination. If it is found that the tracking code has not been moved for a period of 5 days, this is the main reason.
Every international shipment usually goes through: the local and national postal service in the country of origin, then the export, as well as the handover of the shipment through the ports of departure, the transit of the goods to the country of destination with international mail, the import into the country of destination (customs clearance) and finally the national post in the country of destination. Each of these steps can affect delivery times. While most of these steps are successfully completed on time, the inefficiency of a single step is enough to extend delivery times beyond the normal set timeframe.
DO YOU REQUIRE A SIGNATURE ON ARRIVAL OF THE GOODS? THERE?
Yes, our shipping method requires you to sign on delivery. This enables us to fight any kind of fraudulent burden when the customer receives their order and we can be sure that the delivery is made to the correct recipient. We have a 99% success rate in disputes as we offer our customers direct correspondence, detailed orders, package pictures and official postal confirmations on shipping and delivery. Conversely, any attempted fraudulent litigation damages relationships and irreparably affects the credit history of customers and sellers and incurs fines of between $ 25 and $ 200 for illegal litigation.
WHERE ARE THE GOODS SHIPPED FROM?
Shipping is from India, Singapore, Thailand and especially the European Union. The name of our organization is not indicated on any package and the shipment is made from our shipping centers to ensure maximum discretion, maximum efficiency and the best delivery times.
WHICH COUNTRIES DO YOU SHIP TO?
We ship all over the world.
IS THE PURCHASE OF THESE PRODUCTS LEGAL?
Because laws differ from country to country, we recommend that you consult a qualified lawyer about the rules and restrictions in your country.
WHAT HAPPENS IF THE PACKAGE IS CHECKED FOR CUSTOMS?
We have 99.9% delivery rates in the United States, Canada, Europe, and South Africa. Even if the products are confiscated (1% possibility based on our statistics for these years), we offer to return the goods or to issue a credit for the purchase of new products on our website. In this case, it is necessary that you send us an official notification e-mail from the post office or customs yourself, in which you declare that the package has been confiscated and we will arrange for a new delivery within 3 working days.
THE SHIPPING PAGE SAYS THE TRACKING CODE IS NOT AVAILABLE
The shipment tracking can be carried out after 72 hours from the dispatch date, as the package has to reach the logistics warehouse from our center and wait for the registration. If the tracking code does not appear in the system after 3 working days, please contact us and we will investigate your case.
We recommend our US customers to use the track-trace.com website until the item reaches the US. You can later use the USPS site to track the package. We recommend that you enter your email address on the USPS site for updates on delivery status.
MY TRACKING CODE IS NOT MOVING
This usually happens when items are collected from customs and await customs clearance. This does not mean that there is a problem. However, if your tracking code shows no progress within 10 days, please contact us and we will review it. We can also recommend that you contact your local EMS office (USPS) with the tracking code for more detailed information on where the item is at that time.
TOO LONG DELIVERY TIMES FOR SECOND OR THIRD ORDERS
We understand that you want to receive our products as soon as possible.
But our goal is to deliver it to you without any hassle.
Each delivery can pass through customs in the importing and / or exporting country. If we send parcels to the same address every 1-2 weeks, there is a risk that they will be confiscated during export controls.
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